Troubleshooting and Support
At Pool Party, we aim to provide a seamless experience for all users. However, if you encounter any issues or have questions, this guide will help you resolve common problems and get the support you need.
Common Issues and Solutions
1. Wallet Connection Issues
Problem: Unable to connect your wallet to the platform.
Solution:
Ensure you are using a supported Web3 wallet, such as MetaMask or Rabby.
Verify that your wallet is connected to the correct network (e.g., Arbitrum).
Clear your browser cache and refresh the Pool Party website.
Check your wallet’s permissions and approve the connection request.
2. Transaction Failures
Problem: Your deposit or withdrawal transaction fails to process.
Solution:
Make sure you have enough gas tokens (e.g., ETH for Arbitrum) in your wallet to cover transaction fees.
Double-check that you have sufficient USDC for the deposit amount.
Review your wallet's transaction history to ensure no pending transactions are blocking new ones.
3. Pool Not Displayed in Dashboard
Problem: Your investment is not visible in the Portfolio dashboard.
Solution:
Refresh the page and ensure your wallet is still connected.
Verify the transaction status in your wallet or a block explorer.
If the issue persists, contact support for assistance.
4. Withdrawal Issues
Problem: Unable to withdraw funds or select your preferred withdrawal option (USDC or token pair).
Solution:
Confirm that your wallet is on the correct network and has enough gas for the transaction.
Contacting Support
If your issue is not resolved by the steps above, our support team is here to help:
Email: Contact us at ???@poolparty.xyz.
Community Channels: Join our Discord for real-time assistance and to connect with other users.
Additional Resources
FAQs: Check our FAQ section for answers to common questions.
Announcements: Stay updated on platform developments via our Twitter and blog.
We’re committed to ensuring your experience with Pool Party is smooth and rewarding. If you encounter any challenges, don’t hesitate to reach out—our team and community are here to support you!
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